Carrier Operations Manager, Carrier Operations Specialist at Amazon Transportation Services

Carrier Operations Manager, Carrier Operations Specialist at Amazon Transportation Services.

Amazon’s Carrier Operation Managers play a central role in our global business. They keep our complex, international supply chains working seamlessly and efficiently. As a Carrier Operations Manager (COM), you will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You’ll help us optimise our supply chains to make our customer experience even better and our business more energy and cost efficient.


Key job responsibilities

Analyse and interpret data to improve performance Metrics across supply chains and multiple operations within Middle Mile transportation.


Investigate the root cause of performance failures and align corrective actions with the transportation partners

Collect best practices and quality standards across the industry, utilize them to educate partners

Design effective performance management processes, formalize them in Standard Operating Procedures and continuously improve them

Influence business decisions based on the performance results for each carrier


Partner with teams to advise on and manage operational challenges

Support the planning and organisation of complex projects

Basic Qualifications

Bachelor degree or equivalent in Logistics, Supply Chain, Mathematics, Science, Engineering.

Relevant experience in analysing data and creating reports for leadership

Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

Relevant experience in managing multiple projects with competing deadlines

Advanced proficiency in verbal and written English

Preferred Qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

A degree in a science, technology, engineering or mathematics-related subject or MBA

Upper intermediate proficiency in the local language

Relevant experience in a supply chain, logistics, e-commerce, or transportation planning role

Experience using data visualization software, such as Tableau or Quicksight

A day in the life

Being a Supply Chain Manager for Amazon involves lots of problem solving. You’ll work with a number of teams to navigate challenges as and when situations impact our network. You’ll spend time resolving temporary issues and looking at the bigger picture to drive Amazon towards achieving new objectives. This role is both proactive and reactive, and you’ll have the opportunity to help forecast and plan for new projects.

As a Supply Chain Manager, you’ll need to help with both on-the-ground tasks and more tactical work. No two days will be the same. You could spend one day helping to define our supply chain and operating models and the next assisting with a site’s resource plan for a busy period. Having so much variety in your role means you’ll be able to learn something new every day.

This role is based at one of our European headquarters. There may be flexibility to choose your location or work remotely on occasion.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

We are open to hiring candidates to work out of one of the following locations:

Coalville, LEC, GBR | London, GBR


– Bachelor’s degree
– Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
– Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)


– Experience being responsible/leading large and complex negotiations
– Experience building processes, project management, and schedules
– Experience in complex problem solving, and working in a tight schedule environment
– Experience in analyzing data to drive decisions
– Experience identifying and resolving complex issues

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT – 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).